To clear up any misinformation, this is not a result of 5G taking over your existing coverage. Common causes for service-related changes may include: interference, in-building issues, foliage, construction, population changes and cell site changes (tower relocation, antenna alignment, power adjustment, etc.) The text message that you received is an automated response as there are no responses we provide via text message. Many factors outside of Verizon’s control can contribute to indoor performance even in cases where you may have had service in the past. In other words, not likely to be fixed any time soon. I hope that this isn't the actual reason for the sudden drop in signal strength because it would mean that issue is not caused by equipment failure, but but rather a corporate decision. The closest I've come for an explanation for the loss of tower signal came from an employee at the local Verizon store who suggested Verizon may be switching out their tower equipment to move toward 5G service. My most recent phone conversation with Verizon support personnel (while standing outside my house) only resulted in being put on hold for a half hour. I responded to the text message (theoretically) letting Verizon know that the problem persisted, but never received any indication that a live person was on the receiving end of my response. The reported service issue was actually not resolved at all. I did, and absolutely nothing had changed. A few days later, on April 24, I received a text message stating "Your reported service issue has been resolved. After contacting several support personnel, I finally found one who was helpful enough to submit trouble ticket NRB00000978473. I've spent hours with Verizon personnel attempting to regain the service I'm still paying for. I can still use my phone reliably if I stand outside my house. This was after over seven years of absolutely perfect service! The problem is definitely not an issue with my specific phone since it affects my wife's phone, the phone of any Verizon customer who visits our house, and the phones of neighbors with Verizon service. Approximately 4 weeks ago the signal strength within my residence suddenly decreased to the point that calls frequently failed in mid conversation or never connected in the first place.
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